How to Have a Great Day Every Day!
Several Tips from Steve’s Great Day Every Day Book
Exceptional Customer Service -The E.C. S. (X) Factor
Separating Yourself From The Rest
Sales Training
How To Increase Sales & Decrease Stress
Goal Setting
Creating Tomorrow’s Success Today
Motivational Leadership
Leading a Team Effectively & Efficiently
Time Management
Fitting a 10-Hour Day into 8
Team Building
Working Together for the Greater Good of the Customer
Life-Work Balance
12 Action Steps to Creating Balance in One’s Life
Generational Problems
Making it Work at Work with EVERY generation
Exceptional Customer Service Part I (Half Day)
Is your business providing the E.C.S. (X) Factor?
The E.C.S. (X) Factor Training Seminar is about creating and maintaining Exceptional Customer Service in your organization. Participants discover that their job is not just a job, but in fact a performance on, ‘How to do a Great Job Every Day by Being Their Best Every Day!’
This purpose of this training is to have participants:
- Have a Great Day Every Day!
- Understand how much their attitude affects the customers & their co-workers
- Learn 21 task skills involved in delivering Exceptional Customer Service
Exceptional Customer Service Part II (Half Day)
Going to the Next Level
Participants look at their communication skills and how they can improve them. They become much better at communicating at work and with everyone in their lives. Why? Clear communication sends a message of whether they really care about that customer, co-worker, and their job.
This purpose of this training is to have participants:
- Communicate effectively with customers and their manager or supervisor
- Learn how to flex ‘their style’ when dealing with someone not l ike them
- Handle difficult customers in an effective way so everyone wins
Exceptional Customer Service Part III (Half Day)
Exceeding Customer’s Expectations
The E.C.S. (X) Factor Training Part III has participants examine what exactly customers expect from their experience and then examine what they can do in every situation to make it better and exceed that customer’s expectations.
This training seminar is designed to have participants ‘WOW’ each customer every day, every single time!!!
This purpose of this training is to have participants:
- Exceed customer’s expectations by first examining what customer’s expect
- Find out how big of a difference ‘satisfied’ and ‘completely satisfied’ really is
- Learn what it takes to win ‘Employee of the Year!’
Motivational Leadership (Full Day)
Follow the Leader: How to Motivate, Inspire and Lead!
For a shop to be successful, employees must come together and strive to reach a common shared goal. The driving force behind this effort is the leader, who clearly and effectively establishes the vision and then motivates and inspires employees to drive forward with an action plan and a commitment to professional and personal excellence. Some people mistakenly believe that all managers are leaders but the truth is, leadership is a learned skill that may be found in employees at all levels within your organization.
This purpose of this training is to have participants:
- Develop a trust (bond) within their team that is strong and resilient
- Understand how much their focus and attitude affects their team
- Develop their coaching abilities so things run very efficiently
Time Management (Full Day)
Fitting a 10 hour day into 8
The Time Management Workshop is about getting a lot more completed in the same amount of time. Participants discover that by stopping and observing their workday, they find pockets of time in every day, in which time is wasted. This workshop will show the results of planning their day, week, month, quarter and year.
This purpose of this workshop is to have participants:
- Become more productive by eliminating ‘Time Thieves’ from their day
- Learn 10 tips to ‘reduce stress’ at home and the office
- Learn how simple it is to implement 20 successful time tips
Life-Work Balance (Half Day)
Is it you or is life just moving too fast?
If you are like most people, life is moving faster and is more complex now than just five years ago. E-mails, Texting, and Social Media have blurred the lines between work life and personal time by making us constantly accessible. Life/Work Balance is about learning how to structure our life to improve our attitude, mood, and performance both personally and professionally. Not being balanced can manifest into serious health problems which could cause health care costs to skyrocket.
This purpose of this training is to have participants:
- Learn 12 actions steps to create balance in our everyday life
- Learn 10 tips to ‘reduce stress’ at home and the office
- Replace ‘bad’ habits with ‘good’ habits
Goal-Setting (Half Day)
Your Map to Success
Much like a road map, goals give direction to our professional and personal lives by providing the vision for what we want to achieve and the motivation that drives us toward our desired results. Having professional and personal goals enhances our ability to make sound decisions, improves our ability to manage our time, reduces stress and helps us to live happier, more fulfilled lives.
This purpose of this training is to have participants:
- Learn what it takes to get through the obstacles that prevent success
- Write out their long term, short term, and intermediate S.M.A.R.T. goals
- Create a ‘Game Plan’ to achieve those goals
Coaching Your Team to Success (Half Day)
The Skillful Art of Encouragement
Coaching employees to achieve top performance has become just as important as supervising them. The goal of coaching, after all, is to guide, inspire and empower individuals to realize and develop them to their fullest potential. Effective coaching, therefore, provides for the fullest development of your employees’ talents and skills and results in the highest possible level of organizational performance and productivity.
This purpose of this training is to have participants:
- Learn how to unlock employees excellence
- Increase productivity by creating individual buy-in
- Create new possibilities for realizing extraordinary and measured results
- Adopt a Commitment to Excellence
- Create Action Plan for Personal Performance
