Shaun is recognized as a leading global expert on customer service, service recovery, employee performance and workplace culture. He is author of six books, published internationally in 12 languages, including the Amazon bestseller The Journey to WOW! He has led ground-breaking research into viral customer experience.
Shaun speaks globally. He is a contributing writer to Fast Company and Entrepreneur Magazine, and has been featured extensively in the media, including CNBC, Good Morning America, BBC, CBC, Reader’s Digest, The New York Times and London Daily Times. He is CEO of The Belding Group of Companies, an award-winning international consulting and training company that helps organizations stand out with customer experience, dynamic leadership and positive workplaces.