Nancy Friedman is one of the country’s foremost experts on customer service, communications and telephone skills. Nancy helps companies communicate better with their customers and coworkers.
Nancy is a highly respected and much sought-after speaker at franchise, corporation and association meetings and conferences and was voted a Favorite Speaker in a national poll for Meetings & Conventions Magazine.
“More business is lost due to poor service and poor treatment than poor product,” says Friedman. Companies spend thousands of marketing dollars trying to get us to buy their products and if that contact is not handled just right … all that money is wasted.
She helps companies capture, navigate and convert a call to a positive experience and a sale. Her past and current clients include: BrightStar Care, Fl. Automotive Dealers Assn., SEMA, ATRA, Big O Tires, Goodyear Tire, Christian Bros Automotive, Moran Family of Brands, Jackson Hewitt Tax, Minuteman Press, AT&T, the Central Intelligence Agency, National Association of Realtors, Chicago Cubs, WGN-TV, Chicago, Subway, Rita’s Ice, International Franchise Association, National Security Agency, Chem-Dry, Sabre, the Shot Show and many, many more.
The author of nine books relating to improving customer service and communication skills, Nancy has appeared on Fox News, The Today Show, Oprah, CNN, and CBS This Morning for her expertise in improving customer relations. She has been written up in the Wall Street Journal and USA Today.
The Telephone Doctor Customer Service Series on the www.serviceskills.com platform remains one of the most popular in the training industry.
Nancy is the recipient of the Entrepreneur Hall of Fame award from St. Louis Small Business Monthly and has been named one of the 25 Most Successful Business Women in St. Louis.
Before she founded The Telephone Doctor, she and her husband, Dick, owned an FM radio station in San Diego and St. Louis. The couple lives in St. Louis; however, having been born in Chicago, IL, she is an avid Cub’s fan.