Marc Gordon is an internationally recognized authority on how to deliver experiences that bring happiness to both the customer AND the seller.
Why are some customers incredibly loyal while others need reminding of why they should keep buying from you? After all, you provide the same quality products and great service to everyone. So what gives?
Marc has been answering that question for some of the world’s most respected brands. As an internationally recognized customer experience expert, he shows companies how to win the hearts and minds of customers by effectively aligning experiences with expectations. And best of all, he shows how to do in a way that reduces costs and saves resources.
Since 2003, Marc has written, spoken, and consulted on how companies can cultivate relationships through the delivery of manageable and predictable experiences. His knowledge of how people subconsciously form expectations has made him a sought after resource. His clients include Johnson & Johnson, Mondelez, The Canadian Securities Exchange, BCD Travel, and dozens of national associations.
Marc combines over 25 years of business experience with his skills as a stand-up comedian to deliver presentations that have been called “electric” and “a hilarious mix of content and entertainment.” Audience members leave laughing while taking practical ideas they can apply immediately.
His article series, High 5 For Business, is the number one syndicated business column in the world, appearing in over 200 trade and business publications in six countries. Marc also regularly appears as a marketing expert on television, radio and in national newspapers throughout the United States and Canada. He has been referred to as a “Marketing Superstar” by the Oprah Winfrey Network.