Creating a Customer Service Revolution
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (January 2015 Greenleaf Books)
Creating a Customer Service Revolution – Be the brand people cannot live without. Learn how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
At this presentation you’ll discover how:
- All your employees can have compassion & empathy for your customers
- To create a Customer Service Vision statement
- To create non-negotiable standards that every team member will follow
- To Make Price Irrelevant
The Relationship Economy
Building Strong Customer Connections in the Digital Age
The Relationship Economy is when the primary currency is the connections and trust made with customers, employees, and vendors that creates value in what we sell. These relationships and connections help make price irrelevant.
The Relationship Economy is about building a culture that recognizes the importance of each individual, making them a part of a community that is working towards something bigger. A community that makes them feel cared for.
“Today’s illiterate are those who have an inability to connect with others.”
No business is safe, even innovation has been commoditized. Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they also have changed the way we communicate, behave, think, and have lead to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.
You will learn:
- How to deal with the touch-screen age both as customers and employees.
- How you and your employees can make a strong connection with anyone instantly
- How to build relationships that become your single strongest competitive advantage
- How to be the disruptor and not be disrupted
- How to become the brand customers & employees cannot live without
- How to make price irrelevant
