Setting aside all of the jargon and “consultant speak”, we realize the simple mission of business: To create value for customers.
And in that simplicity is the opportunity to elevate others. The practice of creating value, realizing value, and becoming loyal to that value is as much the art of human behavior as it is the science of management. Face it…working with people can at times be hard, and messy, and frustrating. But it is those wonderful moments, big and small, when great things happen and that make companies beloved by customers and employees alike.
To transform organizations into high-value cultures takes a Bravery to Lead the human side of business.
Jeanne Bliss has dedicated her entire four decade career to improving leadership focus. She served as the chief customer executive for Lands’ End, Microsoft, Coldwell Banker, and Allstate (and a strategic lead at Mazda), moving their strategic focus and initiating their cultural transformation of each brands’ customer experience. The result was earning the achievement of 95 percent loyalty rates and dramatically increasing profitable customer relationships.
Bliss has established herself as one of the top advisors to business leaders, helping them bravely steer their organizations to create more value and become the best version of themselves.
She builds a new case for brave leadership with an understanding that there’s always a human at the end of our decisions – inspiring people, elevating them to memory makers, and uniting those pesky silos to deliver experiences that earn admirable, ongoing growth.
Her passionate presentations provide a clear roadmap for leaders to tackle the things that really matter to customers and employees…the things the drive increased loyalty and kindness, and in turn increase revenue. She has coached over 15,000 leaders around the world and have given over 2,000 speeches, and leaving an indelible mark every time.