You Cannot Not Market|
by Debbie Allen, CSP
After you have targeted your core customer base, you can then focus on creating a statement of what your business truly represents, a branded identity that your customers can relate to. Your new identity will help them to understand, trust, and become loyal to your business. This will bring you a much higher level of success in return.
“Branding” is one of the hottest buzzwords in business. But what is it? Branding is basically building consumer trust. It is offering an expected product or service and generating customer loyalty. Research shows that customers will be loyal to a brand. But branding doesn’t only apply to a product. A customer can be loyal to any company with a reputation for quality work and good customer service.
Branding implants the ideas of your business in the consumer's head and let's them understand your business. You then must follow up by targeting high-quality prospects, measuring the value of your customers, and constantly using the data you have available to fine-tune your strategy for growth.
People Trust Brands
Specialized branding builds people’s confidence. They like knowing what to expect, that it will be the same. Customers want to believe in a brand and in the company behind a brand. A brand shows a customer the company has roots, even if those roots are not very deep. Therefore, building brand identity to target your market is crucial no matter what size your business is or how long it has been around.
Humans think visually. A picture is worth a million words. A strong, simple logo or icon can quickly connect you to your customers. Companies like Nike and Apple Computers use a simple icon that is easily recognized and associated with the corporation. When you see a sign with a red circle and a dot you instantly think of Target. Their logo and brand recognition is so strong they don’t even have to mention the name. You can take the word Tiffany away from their blue package and everyone still knows its Tiffany, which also means quality and elegance. For any of these brands, every time the customers sees the logo, whether they are thinking about jewelry, shoes, computers at that moment or not, the business is planted in their mind time and time again. The next time they do consciously think about shoes, they will automatically also think Nike.
You can create branding for your business as well, and you do it with brand communication. Brand communication is using your brand on everything that supports your product or service, You establish brand identity through all aspects of your business: advertising, signage, marketing, a strong logo, consistent colors, point of purchase, packaging, and overall image--anything that touts your product or service.
You don’t have to be huge chain to become a brand. Yes, it helps if you are known nationwide, but your brand can become well known locally. The smaller business owner may not be able to provide all the services their larger competitors can, but they can deliver consistent, good service and quality products. Through a brand you can deliver a coherent message in your advertising and marketing that will connect with customers through an emotional bond. The emotions raised will make customers understand and trust your business.
This is especially true of one small retail store that I consulted with. This storeowner was ready to give up and close her doors forever before we started to reevaluate her options and opportunities. She had been in the leather apparel business in Arizona for a number of years. Most years her business never turned a profit but just stood it’s own. Then as competition grew her sales began to dive, making it seem impossible to turn her business around.
However, opportunity was waiting just around the corner. Another retail apparel storeowner was moving her western wear business to another part of the city. This opened up a 1,200 square foot storefront with a more visible location and a built-in customer base. I urged the leather apparel storeowner to move her location and pick up on the western apparel lines carried by the previous merchant. She did this, and in just a matter of months started to turn her business around. Customers who had previously shopped at the western wear store were flocking in and she had a new customer base along with her already existing list of customers. And that was just the start. What has made her business grow three times over was her strong focus on her new customer base, quality service, and specialized inventory. When she started to see her apparel business slow down, she focused more on leather belts, bags, shoes, and accessories all by the same company. This has branded her business and made it a successful specialty store.
Seven Questions to Answer to Develop Your “Brand”
The key to creating a strong icon or logo is to paint word pictures. Then compare the word or visual pictures with your description of your business and what sets it apart from the rest of the business world. Think unique, think independent, step outside of your marketing mindset and get creative.
In my consulting I have found that many business owners assume that customers know what they are all about. That is a ridiculous way to think. How can a customer know even an ounce of what you know about your business? It is your job to educate them both visually (with a logo) and verbally; with a short (less than 25 words) message that best describes your business and its benefits. You need to give prospective customers a reason to come into your business. A brief statement such as, “We Sell Unique Gifts” or “Ladies’ Fashions” or “Pool and Patio Accessories for Your Home” informs but it does not motivate action. Your catch praise or slogan and visual logo must jump out and grab them by their emotions. A branded slogan such as, “Gifts that Transform Your Home into a Palace” or “Elegant Contemporary Fashions that Turn Heads” or “Creating an Environment for Your Outdoor Lifestyle” say more about the uniqueness of your business and why a prospect should go there.
From a Specialty Store to a Worldwide Superstore
What began as a simple 800 square foot used bookstore in Ann Arbor MI, in 1971 is now Borders Group, with more than 2,000 book and music superstores, 900 Walden bookstores, and an international presence. When Borders opened its first international superstore, it wanted to start out on the right foot in an extremely competitive market by establishing a strong brand identity. They created a new logo, a stylized globe made of swirling lines that suggested both global presence and speed of movement. The logo or brand identity was targeted to the retailer’s main audience: active professionals, families, seniors, and teens.
Many big corporations started out as one small store. Starbuck’s was one small coffee shop in Pike’s Market, a popular tourist attraction in Seattle. With a unique concept in marketing they took coffee as we knew it (buying Folgers in the grocery store) to locations nationwide with an abundance of delectable offerings. Their concept was so effective it made coffee as popular as McDonald’s hamburgers.
Sam Walton, the founder of Wal-Mart, began with a small town department store and grew the business to an incredible size. And as if Wal-Mart wasn’t big enough, he created Wal-Mart Superstores, giving customers no reason to shop anywhere else. They did this by focusing on lower prices, lower prices … rolling back prices. This is what they are known for, and they did it so effectively that they moved ahead of existing discount store competition.
No matter how big or small is, “brand” your uniqueness and you will move far ahead of your competition. Never lose sight of your uniqueness. Build on it and refocus it. It is what will keep your business strong and light years ahead of your competition.
Bio: Debbie Allen is one of the world’s leading authorities on sales and marketing. She is the author of five books including Confessions of Shameless Self Promoters and Skyrocketing Sales. Debbie has helped thousands of people around the world attract customers like crazy with her innovative, no-cost marketing strategies and secrets to sales success. Her expertise has been featured in Entrepreneur, Selling Power and Sales & Marketing Excellence.
Copyright Debbie Allen. All Rights Reserved.
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