What Does Your Email Say About You?|
by Sue Hershkowitz-Coore, CSP
If you received an email that you sent, what would you think about it? I'm not kidding! If you didn't know you, what would you think about the tone of your message, about your professionalism, about your style?
The truth is that we really are our own biggest enemy! We're so sure of what we want to say that sometimes we just don't bother to say it. We think we're being clear because we understand the situation and know the background, and to the other person, we could be writing Classical Greek!
Often, we respond without thinking through the ramifications of our words. So many of us are in such a hurry to be efficient that our effectiveness disappears. Just this morning, for instance, I received an email from my web host person. He responded to my email by saying, "As I've verified for you 5 times before..." What did he think he would achieve by writing that? Do you think he intended to purposely make me feel foolish/stupid/belittled? (He was probably more than a bit frustrated by my request... but if I didn't need an answer, I wouldn't have bothered him for the fifth time!) What professional purpose could he accomplish other than to make me annoyed (and possibly look for another more patient vendor!)? How often are we guilty of reacting to a message and writing back thoughtlessly rather than respectfully and professionally?
The most important thing you can do for your career is to learn to create email messages that are professional and respectful. Not only will you be less likely to be haunted by an email you've written that turns up as part of the discovery process in a court of law, but you'll get the results, respect and recognition you deserve.
Here are 6 important ideas to help you create more successful emails:
Copyright Sue Hershkowitz-Coore. All Rights Reserved.
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