• Testimonials … • Contact Us … • FAQ … • Site Map … • Glossary …	Shep Hyken CSP "Leading authority on building loyal relationships with customers and employees"
	Expertise: Customer Loyalty • Business Relationships • Service Quality Fee Range: $5,000 to $10,000 Location: Missouri Shep Hyken, CSP is a dynamic speaker and author who works with companies and organizations who want to build loyal relationships with their customers and with their employees. He is the author of two books titled, Moments of Magic and The Loyal Customer and his articles have been read in hundreds of publications. Shep is also the creator of The Customer Focus, a program that helps clients develop a customer service culture and loyalty mindset. Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high-energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

	Programs and brief descriptions: Creating "Moments of Magic," Customer Loyalty, Excellent Customer Service and Customer Relations. These presentations focus on how important service is in today's world. Make your organization a star in your customers' eyes. Some of the topics in these presentations include Jan Carlzon's Moments of Truth, Moments of Magic, parallels between selling and service, meeting and exceeding expectations, handling confrontations, building relationships and more. Internal Customer Service This is important to every employee of any business; from upper management to front line employees. Some of the areas discussed include the concept of the internal customer, management's new responsibilities and building better relationships. The front line may service, sell and have the most contact with the "outside" customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization's customer service/satisfaction program. Teamwork concepts can also be brought into this program. You Are the Magic! This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep's service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events. Focus On the Customer - LIVE! Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization's executives, sales people, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Shep will learn specific information about your business and industry, learn about your customers, and develop questions to ask them. But most importantly, Shep will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask - no holds barred! Shep encourages participation and keeps the program moving with high energy and his own brand of humor. (You might say this is a cross between Phil Donahue and Jay Leno!) Client Testimonials: "In the years that I have worked numerous shows for Anheuser-Busch, I have never had such favorable, positive feedback from our customers as I have received about you." -- Anheuser-Busch "Some who have attended a number of conferences over the years told us this was the best they had ever seen. Shep, your participation helped make the conference what it was." -- IBM "You not only packed the hall, but also delivered a valuable message to the restaurateurs. The combination of a powerful theme of customer service delivered with the entertainment value of magic equals a very successful seminar." -- Texas Restaurant Association "You were terrific! I have never seen magic and fun so cleverly woven into teaching. You didn't speak on Friday - you taught us lessons. I really applaud your program and the value you deliver." -- Smith, Bucklin & Associates, Inc.
	Go to our Speaker Request Form or call us toll free at 1 800 420 4155

© Copyright @ 2004 Keynote Resource Inc. All rights reserved. Permission is granted for linking to web pages within Keynote Resource To book a speaker call toll-free : 1-800-420-4155       e-mail: yvon@keynoteresource.com      Privacy Policy

Privacy Statement/Policy Keynote Resource realizes that when you complete forms on our web site you are providing us with information that is of a private nature. We assure you that we will not share or sell this information to a third party for any purpose. We treat all information provided to us as strictly confidential.

About KeynoteResource.com: Keynote Resource speakers bureau can help you find the ideal keynote speakers for your next event. We represent inspirational speakers, motivational speakers, corporate entertainment and more. Keynote Resource speakers bureau will find the perfect keynote speaker for your upcoming event, whether you are looking for inspirational speakers with a message, motivational speakers to set the tone of your conference or a facilitator for your annual retreat. Keynote Resource speakers bureau works closely with executives, meeting planners and training directors to create events that result in highly productive learning or are just plain fun. We can identify business speakers, inspirational speakers or motivational speakers that are well suited to your event, send you videos and press kits to help you with your speaker selection and we’ll work closely with the keynote speakers you hire to ensure they customize their presentations to meet the specific needs of your audience. We have speakers in all areas including Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington and Wisconsin. We can book speakers for you worldwide, in Canada, New Zealand, Australia, Singapore, Hong Kong, China, Ireland, England, France, Italy, Switzerland, Denmark, Sweden, Brazil and The Bahamas. Click Here to Search A Speaker Disclaimer Speaker fees are determined based on a number of factors and may change without notice. Fees may vary based on the speaker’s availability, supply and demand, program length and location of the event. Each fee range listed on this website is intended to serve as a guideline only. In some cases, the actual price quote may be above or below the fee range stated. For the most current fee, please contact your representative directly.