"I guess you can say I am forever the salesman. When you start your own companies from scratch, when it's your money on the line, you discover quickly what drives everything else... 'SALES.' If you don't have sales, nothing else matters.
When I address an audience I never lose sight of that fact. The moment a customer comes in contact with any aspect of a company, the moment that contact occurs, some form of selling is taking place. Every department of a company is responsible to sell. Customer service, accounting, shipping, marketing ... everything serves to aid in the current sale in hopes of obtaining a repeat sale.
Robert Stevenson was a businessman long before he ever considered becoming a speaker. Your people will see that in his programs and appreciate that he is not just saying the words, but more importantly, he has lived these experiences. Lived them, survived them and is now sharing them."
Programs With Brief Descriptions:
- Peak Performance - From Ordinary To Extraordinary - It's a Journey Not A Destination
With continued budget crunches, increasing global competition and pressure to make better and faster decisions, success in today's business environment requires businesses to be creative, aggressive and innovative.
Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people.
This double edged sword presentation cuts to the core of performance, both business and personal performance.
- Customer Service - You've Got To Make Them Say WOW!
This program deals with dispelling the theory that the customer is always right. We all know that is not true. Many times the customer is wrong ... but they are still the customer.
As the great Sam Walton once said; "There is only one boss, the customer, and they can fire everybody in the company ... from the Chairman on down ... simply by spending their money somewhere else."
We will be addressing how to keep that customer spending their money at your organization. Not only in the initial sell, but also dealing with repeat and referral business.
This program has been designed as an educational, interactive seminar for Executives, Managers, Supervisors and Hourly Personnel.
- Change - Coping Controlling Capitalizing
Change is a constant. You can either choose to embrace it or watch as your market share disappears right before your eyes. The ultimate cause for change is the customer. Whatever customers want today, they will want more of it tomorrow. They have been conditioned to expect it.
When a company increases the value offered to a customer by improving the product, enhancing service, or reducing price the competition must follow. The customer wants it better ... they want it easier to use ... they want it cheaper ... they want it now.
Everyone is standing on shaky ground. Today's King of the Mountain could be tomorrow's case study on failure. Kmart, IBM, Kodak and American Express have all found out the power of change; from a position of power to a fight for survival.
This program explores change ... the successes, the failures and the reasons why.
- Successful Selling - The Answers to Successful Selling Are All Four Letter Words
The art, discipline, techniques of selling have traveled many different paths over the centuries. I have found through my studies and in working with businesses that the path to selling effectively has gone from simple to highly sophisticated and back again.
This program doesn't mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics.
The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success. It starts out with the two basic principals of selling that will insure their longevity in this fine profession; I truly CARE about my customer and therefore it is my responsibility to HELP them.
- The Leadership Formula - It's a PROCESS ... not an EVENT
This program starts with the nine elements of the Leadership Formula:
People not Procedures, Action not Talk, Want To not Made To, Desired not Required, Showing not Shouting, Flexible not Fixed, Listening not Telling, Caring not Bottom Line.
It then delves even deeper; addressing courage, confidence, compassion, communication... to commitment, change, cooperation, challenge, and control.
- Team Building - Creating "WANT TO" Rather Than "HAVE TO"
For your company or organization to succeed in this highly competitive, ever changing environment you need to be certain you are running on all the cylinders.
An eight cylinder engine cannot generate its full power if it is only running on seven cylinders ... and neither can you.
To be able to maximize results you need to be able to maximize Operations, Preparations, Motivations, and Expectations. You need to insure full asset utilization and when we are talking assets, the first that needs to come to mind is your people.
The ability to communicate is the single most important skill determining your success in life
To communicate effectively and persuasively it is imperative that you gain the trust of your listeners. In order to gain their trust, you must be believable.
Participants will learn proven and powerful communication techniques designed to give them the answers to How To Communicate Effectively.
- Riding A New Wave To Success
Re-Thinking, Re-Designing, Re-Directing Your Organization's Future
If you allow your organization to keep riding the same wave of success, before long, as all waves do, that wave will come crashing into the shore. You will then be forced to swim back out and catch another wave. The problem with this, is that while you are swimming out to catch another wave your competition will be going right by you.
Mr. Stevenson has developed a strategic planning program to help you catch another wave, by getting a handle on what your organization is doing right, what you are doing wrong, and what you should be doing. One of the greatest consulting firms today is your people. You just need a catalyst and guide who can help retrieve their brilliance.
Utilizing various aspects of dynamic interaction, Stevenson will take full advantage of the brain power sitting in the audience by getting everyone involved in the session.
The program proactively solicits information from those participating, resulting in: Problem Identification, Multiple Energized Ideas, Established Focused Action Plan. After a brief presentation by Mr. Stevenson to kick the session off, the audience will then be divided into cross-functional groups with the understanding that there are no titles, no positions of authority, in the room. During the session everyone is on an equal basis and all opinions matter.
- Time Management - Controlling Your Most Valuable Commodity
The most valuable commodity we have is time, and in most cases it is the most misused commodity.
Everyone knows you have to manage your time but not everyone does it efficiently. They make decisions everyday on what they are going to do and when they will do it.
Effective time management is actively making things happen that will advance you toward your goal, rather than just letting things happen. The basic principles of effective time management are very simple to understand and can be applied to any job.
The difficulty is the self discipline required to make those simple principles work. Successful people know that effective time management can increase your income while at the same time help you become a more, well-rounded physically and emotionally, healthy person.
Penn stated, "time is what we want most, but alas, we use worst."
This program has been designed to change that.
"You were the hit with our conference participants as evidenced by the enclosed evaluations. I have nothing but glowing remarks about how motivational you were. People were truly impressed that you included so much information about our company in your presentation. Thank you for the outstanding job."
-- Brenda E. Call, Chairperson, Customer Operations Leadership Conference
"You hit home on all fronts - service, stress, team building, dealing with change, communication and leadership. You truly got us pumped up. I thank you for a truly inspiring and rewarding experience. The best part of all, you made me a hero."
-- Ronald F. Ries, Managing Director, Tax & Business Services, AMEX