"Customer Service Guru. International Management Consultant"
Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. John’s message is based on common sense built around his 35 years in speaking, designing training programs, and building high performing workforces. |
More on Service Strategy >>
He is the author of four best selling books:
Achieving Excellence Through Customer Service
A customer service strategy is imperative in today’s competitive marketplace. The importance of service must be recognized and addressed by everyone within an organization. Becoming a service driven organization requires a commitment by top management, proper training for each and every employee, and an empowered work force with customer friendly systems and procedures. The following is a synopsis listing the major topics covered in Service Strategist, John Tschohl’s Achieving Excellence Through Customer Service presentation.
Energize your entire workforce with a seminar built around the power of customer service, empowerment, building employees’ self-worth, self-concept, and self-esteem. A combination of video vignettes can be used to dramatize the message with real world examples of good and poor service. Start building a service culture from your front-line employees to top management. The seminar can be anywhere from one hour to one day, all customized for you.
One Day Seminar
Achieving Excellence Through Customer Service
"Mr. Tschohl's speech was inspiring, focused and well-received. His presentation received high marks from all attendees - he showed everyone how a company can ride a service strategy business success. I highly recommend Mr. Tschohl for presentations related to total quality, customer service, and business strategy. You will be inspired and won't be disappointed. "
-- Thomas Raffio - President & CEO, Delta Dental, Concord, New Hampshire
"There are few occassions when inspiration takes hold of so many when it comes to enhancing customer satisfaction. Your presentation to the Absa delegates provided one of these moments."
-- Len Stander - General Manager, ABSA, Johannesburg, South Africa
Improve Your Self-Confidence
8 steps to pleasing the customer
Training: Don't Ignore the Soft Skills
Geeks: Train And Handle With Care
Need Good Ideas? Ask Your Employees
Customer Service, What is it?
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